Improving the guest experience
Hospitality is a diverse sector ranging from bars, restaurants and nightclubs to hotels, resorts, cinemas, theatres, and sporting events. Guest satisfaction is the main objective for attracting new customers and for ensuring happy customers return. Digital media platforms promote instant customer feedback information that can either make or break hospitality businesses.
This puts this industry under immense pressure to always provide first class service and security for guests. One way of doing this successfully is to ensure staff is always able to provide quick, efficient attention to guests, which can be easily achieved by equipping them with two-way radios.
Quality of service is a key factor in the hospitality industry. Good communications are paramount in helping managers and staff deliver the best possible guest experience to customers including the all-important requirement for reliable security.
Two-way radio group communications are essential for delivering timely services in hotels and restaurants and for responding to customer needs or for controlling crowds at a sports event or large venue.
When time is of the essence, PTT group calling via radio means managers can communicate with large numbers of staff simultaneously, rather than have to contact them all individually.
Radios can support job ticketing, status messaging and workflow management systems making it easy to schedule jobs, pre-assign workers to particular tasks, and to confirm when jobs are completed.
Hands-Free Wireless operation
Integrated Bluetooth technology enables discreet wireless earpieces to be worn allowing hospitality staff to keep in touch with supervisors and colleagues, while still carrying out customer facing tasks.
Enhanced Worker Safety
A variety of safety features can be added to radios, so in addition to emergency calling they can send automatic safety alerts meaning hospitality workers are better protected.
Radios come with an emergency ‘panic’ button, which can be programmed to send an alarm to the command centre and to other radios, along with the person’s ID.
Man Down and Lone Worker
The Man Down alarm is triggered if a user has fallen over and the radio is horizontal. The Lone Worker alarm is sent if the radio is inactive beyond a set time.
GPS-enabled radios allow users to be located and tracked outdoors, while indoor location beacons or Wi-Fi can be used to locate hospitality personnel working indoors.
Security guards and front of house staff equipped with bodycams can record incidents. Bodycams can also defuse situations, as people tend to calm down if they are being filmed.
Private radio systems provide much more reliable mobile coverage than cellular networks with high levels of availability. PoC broadband communications can be used to extend the network.
Reliable RF coverage
Private radio networks can provide coverage and capacity exactly where it is needed thereby eliminating not-spots across hotels, arenas and festival sites to ensure reliable coverage in all areas.
Radios provide group calls, which allows hospitality supervisors to communicate with colleagues simultaneously, saving time, increasing efficiency and providing a better service for customers.
Radios can be connected to alarms such as smoke detectors or intrusion alerts ensuring the right people are informed immediately and the location given. This enables a faster response.
Security staff with bodycams can record incidents or faults. If Wi-Fi or broadband is available live video can be streamed to control centres for greater situational awareness.
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